Torasen warrants that its manufactured products are free from manufacturing defects - in materials or workmanship - for a period of five (5) years on Torasen Seating ranges; and five (5) years on Torasen Desking ranges - this warranty covers all components in the product with except for the exceptions as listed below.
Torasen will repair, or replace (at Torasen’s sole discretion) with comparable free of charge materials/ components, any product/ component which fails under normal use in a single shift environment, as a result of a defect in the materials and/or workmanship.
Exceptions
- Steel Pedestals/ Non-standard product — 2 Years
- Screen-mounted Accessories/ Dry-wipe Boards — 2 Years
- Electrical and/or electronic componentry — 2 Years
- Outdoor Structural Parts - 2 years
Certificates
- Quality Assurance | ISO 90001 | Certified 1991
- Environmental Management | ISO 14001 | Certified 2001
- Chain of Custody | FSC® | Certified 2003
- Sustainability | FISP | Certified 2006
- Occupational Health & Safety Management | ISO 45001 | Certified 2021
All UK manufacturing Sites are certified to ISO standards, 9001, 14001 and 45001.
In addition to this our Desking, Seating Division, Specialist Product and Teal sites are certified to Chain of Custody.
Exclusions
Senator does not warrant :-
- Failure due to normal ‘wear and tear’.
- Natural variations in appearance of wood - its grain, figure and colour.
- Changes in surface appearance resulting from exposure to light, and the natural ageing process of wood.
- Changes in surface appearance resulting from the use of unsuitable, abrasive maintenance or cleaning products/damage from sharp objects/imprinting from writing implements.
- Natural variations in Leather - its marks, scars and wrinkles.
- Product stored / exposed to extreme operational conditions.
- Consumable components such as fuses / lights / lamps / transformers etc.
- Other manufacturer’s product supplied by Torasen (their own warranty shall apply where possible)
- Non-standard fabrics / finishes or veneers used. Torasen only checks the manufacturing quality of Customer’s Own Material (COM) and provides no warranty for the finish / fabric itself.
- Product which has not been installed/ moved/ reconfigured by Torasen approved personnel.
- Failure to comply with the precautions, advice and instructions regarding the use, assembly, cleaning, care, maintenance, storage or protection of the products.
- Torasen shall be under no liability whatsoever for any consequential damage, loss or other expenses whether arising out of contract, negligence or otherwise.
